Shipping policy

General Shipping Policy

Sunmooncare ("we" and "us") is the operator of (https://www.sunmooncare.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

 Shipping Costs

We have both free and paid shipping options.  Shipping costs are calculated during checkout based on weight, dimensions, and, the destination of the items in the order. Payment for shipping will be collected with the purchase.  

Returns

Please refer to "Return Policy"

Delivery Terms

Orders placed before 11 AM - MST (UTC-06) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Sunmooncare will ship to P.O. box addresses using postal services only.  

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 Parcels Damaged In Transit

 Please refer to "Return Policy"

Duties & Taxes

1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website for international sales. 

 2. Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Sunmooncare encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Sunmooncare at the customers' expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

We are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

1. Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 2. Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service inquiries, please email us at support@sunmooncare.com